Services

Mystery-Shopping
Customer Experience Index (CXI)
Employee Training

How does employee training take place?

  • Mystery Shopping evaluation is performed and the level of service is identified;
  • A service standard is elaborated – a set of rules the employee must follow;
  • Employee training takes place;
  • A second Mystery Shopping evaluation is performed in order to see the results of training;
  • New employees or those who did not master the material are trained repeatedly;
  • With each training session, employees learn new information.

What do you obtain as a result of employee training?

  • Your employees learn to offer ideal service;
  • Your employees learn to make loyal clients, so that they also recommend you to friends;
  • Your employees learn sales techniques in order to convince the client to buy more.

Who may participate in employee training?

  • Employees who offer poor service;
  • Employees who generate small sales;
  • New employees;
  • Subsidiary/shop managers.

What format does employee training take place in?

Training may be done:

  • Individually with each employee or in groups of up to 20 persons;
  • At the Magenta Consulting office or at your office;
  • In Chisinau or raions (districts) of the republic;
  • Subjects are chosen according to company interests.
Service standard
Job description